Customer Success

VIP Host

The Company

Our studio creates games where players compete and earn—a model where a large portion of our community is actively rewarded through gameplay. Our VIP players are at the center of this ecosystem, and this role is about building relationships that drive long-term engagement and value.

The Culture

We operate with a high-trust, flat structure. Here, you won’t follow scripts or predefined playbooks, you’ll create them. You’ll have full ownership over the VIP experience and make a major impact as you interact with our most dedicated players. You’ll join a team of seasoned, positive, and deeply engaged professionals. We move fast, value professional excellence, and expect you to bring that same drive to the team every day.

The Role

As our VIP Host, you will be responsible for building meaningful relationships with our top players, driving engagement, and turning interactions into measurable business impact.

Responsibilities

Direct Engagement: Communicate with our VIPs on a daily basis via in-game tools, iMessage, FB Messenger, email, and phone calls.
Player Intimacy: Get to know our players on a personal level—their backgrounds, favorite pets, sports teams, and hobbies.
Experience Management: Make your players feel valued, pampered, and eager to continue playing and engaging with our games.
Product Knowledge: Keep track of product development, new releases, and ongoing live operations (events) to relay information back to players.
Market Research: Get closely acquainted with our games and competitor titles; play them regularly to understand the player experience.
Behavioral Analysis: Analyze player behavior to identify patterns using analytical reports from multiple sources.
Conflict Resolution: Empathetically listen to player challenges and solve discomforts in their experience.
Internal Advocacy: Be the voice of our players—collect and communicate their feedback to the wider team.

Requirements

Relevant Experience: 2+ years as part of a VIP Host team in iGaming, skill games, or other RMG fields; otherwise, 3+ years of experience in mobile F2P games.
Cultural Fluency: Fluent American English with a strong understanding of American culture.
Technical Literacy: Proficiency in Excel and Google Sheets, and possession of analytical skills.
Soft Skills: Excellent communication skills—warm, sharp, and highly personal.
Analytical Mindset: Comfortable working with data, KPIs, and spreadsheets.
Resourcefulness: Creative and able to execute independently without relying on large support teams.
Education: 12 years of education.

Advantages

BS or MS in a Business or Marketing-centric field.
Previous experience as a VIP Host, Ambassador, Customer Service Specialist, or Community Manager.
Multilingual capabilities (e.g., Chinese, Spanish, etc.).

Perks

Competitive Salary: An attractive package that meets your expectations.
Home Office Budget: Craft a top-notch environment to create wonders from.
True Remote Work: No physical office—work from anywhere you want.
Direct Culture: No-nonsense environment—bring your A-game, and that’s it.
Equal Opportunity: We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly—Apply now!